Policies
Return & Replacement Policy
Effective Date: March 11, 2026
We stand behind every product we ship. If something arrives damaged, incorrect, or not up to the standard you expected, we will make it right — quickly and without hassle.
1. When You Can Return
We accept return or replacement requests for items that arrive damaged, are incorrect (wrong product or quantity), or have a verifiable quality defect. We do not accept returns for change-of-mind on opened consumable products.
2. Report Within 48 Hours
Please raise your request within 48 hours of delivery. Share your order ID and clear photos showing the issue — this helps us resolve it faster. Requests raised after this window may not be eligible.
3. How We Resolve It
Once your request is reviewed and approved, we will offer a replacement, store credit, or a refund to your original payment method — depending on product availability and the nature of the issue. We aim to resolve all valid cases within 3–5 business days.
4. What Is Not Covered
Opened products without a quality defect, requests raised beyond the 48-hour window, and orders where the delivery address provided was incorrect are not eligible for return or replacement.
5. Contact Us
To raise a return request, visit our Contact page or email us directly with your order details. We respond within one business day.